DUE TO THE COVID-19 OUTBREAK SHIPPING AROUND THE WORLD HAS SLOWED DOWN. WE KNOW YOU ARE EXCITED TO GET YOUR NEW KENDAMA SO HERE IS SOME INFORMATION ABOUT SHIPPING TIMES.

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Is my package going to arrive late? 

Not Necessarily. Some parts of the country are experiencing longer wait times than others. Please give your package an extra 4-5 days on top of your expected delivery. There is no guarantee at this time that your package will arrive on time. If you suspect there is an issue with your package please reach out to your local post office, as they may have more information on delays in your area. 


Are International Wait Times Longer?

Most of our international shipping providers have stated that there are delays in getting packages accepted through customs. There may be delays depending on your selected shipping method and the Country it is heading too. In most cases these delays are no more than 3-5 additional days. Please reach out if you believe there to be an issue outside of these delays. 


According to USPS my package is still awaiting shipment/acceptance pending. 

If you have received a tracking number from us it means your package has left our facility and is in the USPS process. Expect delays on all tracking information. USPS has experienced an error in their tracking system. If you have a tracking number it means your package is on its way. 


I Purchased “Sweets Shipping”, Why isn’t my package updating?

USPS mail and parcel transportation is heavily dependent on utilizing space on passenger flights for both Domestic and foreign services.  The reduction of passenger flights overall has severely impacted USPS ability to transport parcels and mail in a timely manner.  To overcome this disruption, USPS has designed an ocean transit service option for mail and parcels that would provide a slow, but more consistent transit option for their retail products.


HERE ARE SOME STATEMENTS FROM THE USPS ABOUT THE DELAY ON SHIPMENT OF PACKAGES.

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Peak level volumes – The closure of retailers and fear of shopping in stores has created heavy online shopping requirement for consumers.  As a result, USPS is experiencing Q4/holiday peak level package volumes during this COVID Crisis.  This is not unique to USPS, other parcel networks are experiencing delays and service impacts as well. 

 

Significant labor and productivity reduction – USPS has been uniquely impacted by the virus due to the demographics of their labor force.  A majority of their workforce is within 5 years of retirement age, and therefore more susceptible to major symptoms from the virus.  Due to this concern, 35 to 40% of their work force has taken leave to avoid exposure.  A compounding issue is the spacing requirements dictated by the government.  The USPS warehouses were not designed with the spacing requirements in mind.  Abiding by these requirements has impacted the number of employees allowed in work areas, and the productivity/efficiency of the employees in those areas.

 

Reduction of passenger flights – USPS mail and parcel transportation is heavily dependent on utilizing space on passenger flights for both Domestic and foreign services.  The reduction of passenger flights overall has severely impacted USPS ability to transport parcels and mail in a timely manner.  To overcome this disruption, USPS has designed an ocean transit service option for mail and parcels that would provide a slow, but more consistent transit option for their retail products.

 

Tracking data transmitting error – On top of the COVID related problems, USPS has communicated an error in their tracking data system.  USPS is still experiencing issues with their scanning data being visible within their online tracking portal.  This issue dates back to mid-march and helps explain some extremely long absences of tracking data.