Most items on our site will be restocked from time to time, unless they are described as a “limited release”. If you want to be notified when an out of stock product is available again, just enter your email address into the form that pops up on an out of stock product where the “add to cart” button would normally be. Once stock has been replenished, you’ll receive an email. We also make a good habit of posting restock updates as well as new release info for popular products on social media, so following us on Instagram/Facebook/Twitter is another great way to stay on top of it.

While we are happy to replace any products that arrive damaged or defective, we cannot replace products that have been damaged due to play. Inspect your Kendama closely before you start to play it. If you think you received a defective product, please contact us right away so we can get the problem sorted out. Even though we design our Kendamas to be as durable as possible, damage is somewhat inevitable. Players can keep their damas looking fresh longer by playing more carefully and using softer hands. Certain tricks can also speed up the wear-process. Most seasoned players will agree that a broken-in/beat-up Kendama is their favorite Kendama. They aren’t meant to look pretty forever, so use them and love them!While we are happy to replace any products that arrive damaged or defective, we cannot replace products that have been damaged due to play. Inspect your Kendama closely before you start to play it. If you think you received a defective product, please contact us right away so we can get the problem sorted out. Even though we design our Kendamas to be as durable as possible, damage is somewhat inevitable. Players can keep their damas looking fresh longer by playing more carefully and using softer hands. Certain tricks can also speed up the wear-process. Most seasoned players will agree that a broken-in/beat-up Kendama is their favorite Kendama. They aren’t meant to look pretty forever, so use them and love them!

The string is the most likely part of the Kendama to wear out. Luckily, they are cheap and easy to replace. Every complete Kendama we sell comes with 1 extra standard string and bead so that you have a backup. We also sell packs of strings in a variety of colors. (link to strings) Check out our Stringing Tutorial Video to teach you how to re-string your kendama. This is helpful too if you are a lefty and need to restring the kendama as soon as you get it

Traditional Kendama designs (like ours) allow for the Sarado (cups) to separate from the spike so that it can be re-strung. Over time, wood can expand and/or contract. If you restring your Kendama often, the repeated removal of the cups will inevitably loosen the fit. Oftentimes just firmly pressing the cups back down will fix the issue. If the cups become too loose, we have a trick for getting them to stay. Note: using super glue can permanently stick your cups to the spike, we advise against this.